Support

A real person reads these. We aim to reply within two business days.

Something is broken

Tell us what you were doing and what happened instead. If it involves a specific device, include its name as it appears in your dashboard. That is enough for us to find it without you sending us anything private.

support@pedium.io

A question about privacy or your data

What we collect, what we never collect, how long anything lasts, and how to get a copy of it. The short version is on the privacy page; anything it does not answer, ask.

privacy@pedium.io

Close your account or delete your data

You can do this yourself, without asking us, and without waiting on a reply. There is a 30-day grace period in case you change your mind.

How deletion works

Asked most often

Can my child see what Pedium collects?: Yes, on their own device, in the same detail you see. That is deliberate: consent that the monitored person cannot inspect is not consent. There is no hidden mode and we will not build one.
Does Pedium block websites?: You can block specific sites, and only ones you choose. The list starts empty, so nothing is blocked until you add one. There are two ways in: type a domain yourself, or block one straight from a safety alert. If you have alerts on, a flag reaches you as a notification right away, and blocking the site it came from is a single action from there. Either way the decision is yours and the entry carries your name. The classifier is never allowed to block on its own, because it has been wrong before and a machine should not get to make that call silently. Every block is shown to your child with your reason, and they can ask you to remove it.
Does Pedium lock apps or take the device away?: No, and it never will. Blocking a named site is the one restriction Pedium has. It does not lock apps, lock devices, enforce schedules, or punish. If that is what you want, your phone already does it better. iOS Screen Time and Android Family Link both do it natively, with the platform's own controls.
I turned a feature off. Is old data still there?: Turning a feature off stops collection immediately. Anything already collected follows its normal retention: raw activity is deleted within 24 hours, summaries within 30 days. To remove everything now, use the deletion flow.
A safety alert looks wrong.: Please tell us, and name the site or app it flagged. Alerts come from an AI classifier, and a wrong alert is a bug we fix by testing against the real page. We would rather hear about one false alert than have you stop trusting all of them.

Already signed in? Consent settings, data export, notification preferences and deletion are all things you can do yourself in your dashboard.